在产品或服务的喜欢和不喜欢的领域评估客户体验、期望和建议。分析与您的组织的关系生命周期中的所有通信模式、人际互动或客户体验。评估现有产品/服务的差距/进一步开发/更改,以获得更好的客户响应。
Evaluating customer experiences, expectations, and suggestions in both liked and disliked areas of the product or services. Analyze all modes of communication, human and physical interactions, or customers experience during the relationship lifecycle with your organization. Evaluate the gaps/further development/alterations to the existing product/service to attain better customer response.
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PCF ID | 19962 |
指标可用 | N |
名称(英文) | Assess customer experience across touchpoints |
级别 ID | 1.2.8.1.2 |