1.2.8.3.1 识别所需能力 ()
确定通过支持结构有效收集客户体验所需的必要技能和能力。 Determining the necessary skills and competencies required to efficiently collect customer experiences through the support structure.
PCF ID19972
名称（英文）Identify required capabilities
指标可用N
级别 ID1.2.8.3.1