制定采购和部署满足客户服务需求所需资源的计划。记录完成客户服务请求和采购这些资源所需的所有类型资源（设备、财务、人员、时间等）的详细摘要。识别和评估各种来源，以便有效地制定资源计划。 Developing a plan for sourcing and deploying the resources required to fulfill customer service needs. Document a detailed summary of all types of resources (equipment, finance, personnel, time, etc.) required to complete customer service requests and procure these resources. Identify and assess various sources in order to effectively create a resourcing plan.