6.3.3.3.4 处理已交付服务的客户反馈 ()
评估客户评论/反馈并将其纳入服务计划，以确保高质量的服务。 Assessing and incorporating customer reviews/feedback into the service plan to ensure high quality of service.
名称（英文）Process customer feedback on services delivered
指标可用N
PCF ID10337
级别 ID6.3.3.3.4