定义业务实体做什么、由谁负责、应按照什么标准完成业务流程以及如何确定业务流程的成功。识别流程、收集信息、采访参与者、绘制流程并进行分析。 Defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. Identify processes, gather information gathering, interview participants, map processes, and perform analysis.