开发和实施系统化的方法来帮助组织优化其基础流程，以实现更有效的结果。系统地收集信息以澄清问题或问题。干预以进行改进。酌情重组培训计划以提高有效性。 Developing and implementing a systematic approach to help the organization optimize its underlying processes in order to achieve more efficient results. Systematically gather information to clarify issues or problems. Intervene for improvements. Restructure training programs as appropriate to increase effectiveness.