概述对管理企业质量至关重要的特征。将广泛的客户需求转化为具体的、可操作的、可衡量的性能要求。定义关键产品和过程的关键可测量特性。 Outlining characteristics crucial for managing enterprise quality. Translate broad customer needs into specific, actionable, measurable performance requirements. Define the key measurable characteristics of key products and processes.