识别客户需求中的差距，并确定是否将通过预防性质量活动来缓解差距或将其视为可接受的风险。任何预防性质量活动的目标是制定预防、控制或降低不符合 CtQC 的风险的规定。此外，任何用于设计或实施预防性质量活动的标准方法都被定义和记录。 Identifying gaps in customer requirements and determining whether the gap will be mitigated through preventive Quality activities or deemed as acceptable risk. The goal of any preventive quality activities is to create provisions to prevent, control, or reduce the risk of not meeting the CtQCs. In addition, any standard methodology that will be used to design or conduct preventive Quality activities are defined and documented.