监控变更过程中的活动，以评估单个代理和整个过程的绩效。监督实施变革所需的活动的实施。跟踪变革过程中的步伐、影响、热情、反应和反馈。 Monitoring activities in the change process in order to assess the performance of individual agents and the process as a whole. Oversee the implementation of activities needed for effectuating the change. Track the pace, impact, enthusiasm, reaction, and feedback over the change process.