识别交付给客户的产品/服务的质量和性能。分析来自客户反馈、审计、客户满意度测量（如产品质量投诉和召回）和组织交付政策的数据。 Identifying the quality and performance of the product/service delivered to customers. Analyze data from the customer feedback, audits, measures of customer satisfaction (such as product quality complaints and recalls), and organizational policies on delivery.