研究客户对组织产品的行为和行为的所有衡量标准，以收集洞察力并确定他们决策的模式。仔细检查客户群中所有类别的数据集。分析与客户忠诚度、保留率、价值、转化率、满意度、流失率等相关的数据点。充实衡量指标以进行全面分析，以宏观层面了解与组织产品相关的客户行为和心态/服务。 Studying all measures of the customer's behavior and conduct toward the organization's offerings in order to glean insight and identify patterns into their decision making. Closely examine all categories of data sets over a customer base. Analyze data points related to customer loyalty, retention, value, conversion, level of satisfaction, attrition, etc. Flesh out measures for an all-encompassing analysis that provides a macro-level picture of the customer's behavior and mindset related to the organization's products/services.