审查和重新评估所有以客户为中心的流程的战略、目标和计划。重新审视所有以客户为中心的流程和活动——与它们的获取、转换和保留相关——目标是根据客户分析对其进行修改。相应地修改。 Reviewing and reappraising the strategies, objectives, and plans for all customer-centered processes. Revisit all customer-focused processes and activities--which relate to their acquisition, conversion, and retention--with the objective of revising them in light of customer analysis. Revise accordingly.