提供管理客户需求的系统和促进服务交付以满足这些需求的结构。
Providing a system for which to manage customer needs and a structure for which to facilitate service delivery to fulfill those needs.
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| PCF ID | 20028 |
| 名称（英文） | Set up and maintain service delivery governance and management system |
| 指标可用 | N |
| 级别 ID | 5.1.1.1 |