接收客户对组织产品/服务的任何投诉或不满。通过电子邮件、电话、在线表格、短信、社交媒体、当面等方式接收客户对产品/服务的异议、投诉和批评。专用设备、系统和人员。 Receiving any complaints or grievances from customers for the organization's products/services. Receive objections, complaints, and criticism from customers regarding products/services through email, telephone, online forms, text messages, social media, in person, etc. Dedicate equipment, systems, and personnel.