路由从客户那里收到的任何投诉或不满，以便以最适当的方式解决它们。直接向最适合的人员或系统投诉。实施能够有效地引导客户对组织提供的产品的各种反对、投诉和批评的系统或程序。 Routing any complaints or grievances received from customers in order to address them in the most appropriate manner. Direct complaints to the best suited personnel or system. Implement a system or procedure capable of efficiently channeling the various objections, complaints, and criticism from customers over the offerings provided by the organization.