解决任何被认为是合理和合理的客户投诉。纠正客户对组织提供的产品的任何反对、不满和投诉。确定需要适当纠正的合法投诉。部署能够在规定时间内纠正问题的人员。
Resolving any customer complaints that are deemed to be sound and reasonable. Redress any objections, grievances, and complaints received from customers regarding the offerings provided by the organization. Identify the legitimate complaints, where the situation needs to be appropriately corrected. Deploy personnel who can rectify the issue within a stipulated time frame.
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名称(英文) | Resolve customer complaints |
PCF ID | 10399 |
指标可用 | N |
级别 ID | 6.2.3.3 |