以最适当的答复回应客户投诉，包括为解决任何反对、投诉或申诉所必需的所有活动。获取正确的信息以制定缓解客户所经历的不适的反应。 （与解决客户投诉 [10399] 密切协调。） Responding to customer complaints including all activities necessitated to service any objections, complaints, or grievances with the most appropriate reply. Source the right information to formulate a response that eases the discomfort being experienced by the customer. (Closely coordinate with Resolve customer complaints [10399].)