定义索赔问题。保修团队将调查该问题并了解它是否包含在索赔代码中，或者是否需要更多详细信息。将安排现场服务以进一步确定问题的定义并收集更多证据。 Defining the issue of the claim. The warranty team will look into the issue and understand whether it is covered by the claim code or if more detail is required. Field service will be scheduled to further qualify the definition of the issue and to collect more evidence.