评估和理解 IT 服务和解决方案的使用和消费。考虑每个最终用户的消费，以计算每个用户的平均使用量和每个用户的总使用量等指标。 Evaluating and comprehending the use and consumption of IT services and solutions. Take into account the consumption by every end user in order to calculate indicators such as average usage per user and total usage per user.