制定资源采购战略，以支持 IT 服务和解决方案的用户。建立使用电子邮件、在线实时支持软件或用户可以记录电话或事件以获取 IT 支持的工具的来源。 Developing a strategy for sourcing resources to support users of IT services and solutions. Establish the sources that will make use of e-mail, live support software online, or a tool where users can log a call or incident in order to retrieve IT support.