建立基线，为评估绩效水平提供标准，并允许对当前流程进行相关基准测试。由管理层和运营人员共同进行档案绩效记录的调查。考虑组织的内部目标，特别是过程改进和增强。了解行业最佳实践。 Establishing baselines that provide standards for assessing performance levels and allow for a relational benchmarking of current processes. Undertake a survey of archival performance records, conducted in conjunction by the management and the operations personnel. Take into account the organization's internal objectives, particularly for process improvement and enhancement. Understand industry best practices.