定义与业务的实际核心相关的现状。反思企业所取得成就的基本本质及其运作方式。超越明显的解决方案能力来描述构成业务引擎基础的能力。涉及高级管理人员和管理人员以及可能的专业服务提供商。 Defining the status quo relating to the de facto core of what the business is. Reflect over the fundamental essence of what the business accomplishes and the manner in which it operates. Look beyond the obvious solution capabilities to delineate capacities that form the basis of the business engine. Involve senior executives and management personnel and possibly professional services providers.