记录和标准化收集的见解以及通过研究已经实施的变更过程获得的知识。从实施变革的过程中创建案例研究/最佳实践指南。包括有经验的人员。 Documenting and standardizing insights gleaned and the knowledge acquired from studying the change process already implemented. Create case studies/best practices guides from the process of implementing change. Include experienced personnel.