维持变更过程的影响，以实施持续的过程改进。监控重新设计的业务流程的性能。确定最佳实践和潜在问题。采取有效的补救措施。 Sustaining the impact of the change process in order to enact continual process improvement. Monitor the performance of re-engineered business processes. Identify best practices and potential issues. Effectuate remedial steps.