制定组织集体知识治理结构。收集、维护和访问集体知识库。为组织知识的保存和永久化制定标准程序。为这些知识的使用和维护制定政策。建立专门的角色。 Developing a structure for the governance of the organization's collective knowledge. Gather, maintain, and make accessible the collective knowledge base. Develop a standard procedure for the conservation and perpetuation of the organization's knowledge. Create policies for the usage and maintenance of this knowledge. Establish specialized roles.