制定管理组织知识库的计划。确定组织拥有什么样的专业知识，这种集体知识的哪些元素可以证明是有益的，如何获取和维护这些知识，如何授予对这个信息库的访问权限，以及组织应该如何进行。 Creating a plan for managing the organization's knowledge base. Determine what kind of specialized knowledge the organization possesses, which elements of this collective knowledge can prove beneficial, how to capture and maintain this knowledge, how to grant access to this library of information, and how the organization should proceed.