明确确定参与组织知识库管理的所有人员的角色和职责。充实 KM 核心组的角色和职责，以及参与维护知识管理计划的操作人员。 Clearly determining the roles and responsibilities of all personnel involved in the management of the organization's corpus of knowledge. Flesh out the roles and responsibilities of the KM core group, as well as the operational staff involved in the upkeep of the knowledge management program.