衡量组织过程的成本效益。跟踪投资营销活动、新设备和流程重新定义的回报。衡量给定流程、职能或业务单位的每个员工的成本或每个周期的成本。 Measuring the cost effectiveness of the organization's processes. Track the return on investing in marketing campaigns, new equipment, and process redefinition. Measure the cost per employee or cost per cycle for a given process, function, or business unit.