5.3.1.2 理解客户需求和定义细化方法 ()
满足客户对解决方案的要求，并将这些要求应用于改进的服务方法。 Taking the customer requirements for a solution and applying those requirements to a refined approach for service.
名称（英文）Understand customer requirements and define refine approach
PCF ID20061
指标可用N
级别 ID5.3.1.2