与客户合作，了解服务需求。考虑到客户的组织需求，审查、理解和修改交付范围。确认准备就绪并识别、选择和分配资源。计划服务交付。 Collaborating with the customer to understand service needs. Review, understand, and modify the delivery scope with the organization needs of the customer in mind. Confirm readiness and identify, select, and assign resources. Plan for service delivery.