预测服务客户服务查询所需的总劳动力，以便有效地预测所需的供应商合同数量。在商定的时间范围内估计客户服务合同的数量，以便战略性地维持客户查询所需的劳动力。分析客户服务合同、客户查询范围、查询频率、员工服务能力（人均）等方面的历史数据。 Projecting the total work force required to service customer service inquiries in order to effectively predict the volume of vendor contracts required. Estimate the number of the customer service contracts in an agreed-upon time frame in order to strategically maintain the work force necessitated for customer inquires. Analyze historical data around customer service contracts, the universe of customer inquiries, frequency of inquiries, servicing capability (per head) of the employees, etc.