跟踪为管理客户服务运营而部署的劳动力的利用率。监控为管理客户服务运营而部署的劳动力的效用，以评估其效率和成本效益。计算整体劳动效率，衡量劳动力的效用、绩效和质量。 Tracking the utilization of work force deployed for managing customer service operations. Monitor the utility of the work force deployed for managing customer service operations in order to evaluate its efficiency and cost effectiveness. Calculate the overall labor effectiveness, which measures the utility, performance, and quality of the work force.