通过有效评估处理客户请求/查询的过程来计算客户的满意度。有效计算客户请求/查询处理和解决的性能。通过客户反馈获取有关请求/查询处理和解决的信息。使用它来探索增强客户请求/查询处理和解决过程的新想法和机会。 Calculating satisfaction levels of customers by effectively evaluating the process of handling requests/inquiries of customers. Effectively calculate the performance of customer-requests/inquiries handling and resolution. Obtain information regarding requests/inquiries handling and resolution through customer feedback. Use it to explore new ideas and opportunities for enhanced customer requests/inquiries handling and resolution process.