6.5.2.3 识别常见客户投诉 ()
确定投诉模式以识别常见问题。记录常见问题以进行更正。 Determining complaint patterns in order to identify common issues. Document common problems for correction.
指标可用N
PCF ID11689
名称（英文）Identify common customer complaints
级别 ID6.5.2.3