评估收集的有关客户对产品/服务的满意度的信息，以确定需要改进的领域。检查从客户反馈和评论中提取的数据和信息，以衡量客户的满意度。识别可以提高客户满意度和整体客户服务战略的机会。 Assessing the information collected on customer satisfaction levels with products/services in order to determine areas for improvement. Examine the data and information extracted from the customer feedback and reviews to measure the satisfaction levels of the customers. Identify opportunities that could enhance the customer satisfaction levels and the overall customer service strategy.