确定业务流程所需的培训，使用对组织所需和已经拥有的技能集的检查。检查个别员工所需的各种技能。根据资源的可用性设计培训，以提供特定的培训部分。 Determining the training necessitated by business processes, using an examination of skill sets that are needed by the organization and those already possessed. Examine the various skills required by individual employees. Design training in light of the availability of resources to provide specific segments of training.