创建和设计可以由组织执行、为组织执行或在组织内部执行的所有 IT 相关服务的有组织和策划的集合。维护有关可交付成果、价格、联系点和请求服务流程的信息。 Create and design an organized and curated collection of all IT-related services that can be performed by, for, or within the organization. Maintain information about deliverables, prices, contact points, and processes for requesting a service.