确定、记录和报告 IT 功能实现的服务水平的结果。评估和评估组织的 IT 服务级别结构所取得的结果和绩效。创建度量和指标来衡量工作量和质量（包括精度和准确性）、速度、响应能力和结构的效率。将结果报告给管理层。 Determining, documenting, and reporting the results of service levels achieved by the IT function. Evaluate and assess the results and performance achieved by the IT service-level structure of the organization. Create metrics and indicators to measure the volume and quality of work (including precision and accuracy), speed, responsiveness, and efficiency of the structure. Report the results to management.