传达业务和IT服务水平的改进机会。利用从业务和 IT 服务级别的绩效指标中获得的结果来识别和识别任何可以提高或提高业务和 IT 服务级别结构效率的机会。将这些机会传达给管理层，以使改进生效。 Conveying the improvement opportunities for the business and level of IT services. Leverage the results obtained from the performance metrics of the business and IT service levels to identify and recognize any opportunities that would improve or enhance the efficiency of the business and IT service-level structure. Communicate these opportunities to management in order for the improvements to take effect.