记录和分析 IT 服务和解决方案如何满足或超越客户期望。利用 Csat 评分、净推荐值和客户努力评分等技术。
Recording and analyzing how IT services and solutions meet or surpass customer expectations. Leverage techniques such as Csat score, net promoter score, and customer efforts score.
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| 名称（英文） | Capture and analyze customer satisfaction |
| 指标可用 | N |
| PCF ID | 10647 |
| 级别 ID | 8.2.4.1 |