确定客户满意度的模式，并将其传达给管理层。分析各个组成部分，例如购买模式、要求和期望。将结果传达给管理层。 （仔细检查捕获和分析客户满意度 [10647] 以得出有意义的结论。） Determining patterns of customer satisfaction, and conveying them to management. Analyze individual components such as purchasing patterns, requirements, and expectations. Communicate the results to management. (Carefully examine Capture and analyze customer satisfaction [10647] in order to reach meaningful conclusions.)