分析客户对 IT 服务和解决方案的采用情况，并确认客户的体验符合预期。使用客户反馈、客户调查和客户评论来有效地传达和理解客户的体验。 Analyzing the adoption of the IT services and solutions by customers, and confirming the customers' experiences met expectations. Use customer feedback, customer surveys, and customer reviews to effectively communicate and comprehend the experiences of the customers.