理解需要通过执行缺陷分析来增强 IT 服务和解决方案。更新 IT 服务和解决方案的要求。使用缺陷作为数据进行分析，以持续改进 IT 服务和解决方案的质量。 Comprehending the need to enhance the IT services and solutions by performing defect analysis. Update the requirements for IT services and solutions. Perform an analysis using defects as data for continuous quality improvement in IT services and solutions.