确定组织内所有级别的条件、态度和资源的准备水平，以使变革成功发生。定义提议变更的范围。选择用于变更准备评估的工具。 Determining the level of preparedness of the conditions, attitudes, and resources at all levels in the organization needed for change to happen successfully. Define scope of the proposed change. Select the tools for a change readiness assessment.