定义变更过程处理或相关的领域或主题的范围。建立一套工具、流程、技能和原则，以管理变革的人员方面，以实现变革过程所需的结果。 Defining the extent of the area or subject matter that the change process deals with or to which it is relevant. Establish a set of tools, processes, skills, and principles for managing the people side of change to achieve the required outcomes of the change process.