管理客户的期望,以负责任地增加组织产品/服务的销售为目的。使用销售预测和客户管理措施创建管理销售的系统方法。制定蓝图来管理与客户的关系及其持有的数据,以及向这些客户销售其产品/服务。设计一个处理组织关键客户的方法,以便在最大限度地提高收入的同时,以机智和负责任的方式管理他们的期望。
Managing the customer's expectations, with the intent of responsibly increasing the sale of the organization's products/services. Create a systematic method for governing sales, using sales forecasts and customer management measures. Develop a blueprint to manage relationships with customers and the data it holds on them, as well as the sale of its products/services to these customers. Devise a recipe for handling the organization's key customers in order to manage their expectations with tact and responsibility while maximizing revenue.
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PCF ID | 10183 |
名称(英文) | Manage customers and accounts |
指标可用 | Y |
级别 ID | 3.5.2 |