确定和实施客户服务水平。对某些客户服务实践进行基准测试，并以这些基准为基础提供客户级别的服务。创建服务水平协议，这是一种协商协议，旨在就服务、优先级和责任达成共识。 Determining and implementing levels for customer services. Benchmark certain customer service practices, and base customer level services on those benchmarks. Create a service level agreement, which is a negotiated agreement designed to create a common understanding about services, priorities, and responsibilities.