通过收集运营洞察力和竞争洞察力，以及提高员工的软技能和前瞻性解决方案，制定消除客户障碍的计划。开发客户细分。定义客户服务的规则和规定。为客户建立服务水平。 Defining a plan that removes customer obstacles by gathering operational insight and competitive insight, as well as improving soft skills and forward resolution for employees. Develop customer segmentation. Define rules and regulations for customer service. Establish service levels for customers.