创建和管理与 IT 客户的关系。为 IT 服务和解决方案制定战略。在 IT 中创建和管理服务级别。对 IT 服务执行需求侧管理。管理 IT 客户的满意度。为 IT 服务和解决方案制定营销策略。 Creating and administering relationships with IT customers. Create a strategy for the IT services and solutions. Create and administer the services levels in IT. Perform demand-side management for the IT services. Manage the satisfaction levels of the IT customers. Strategize the marketing approach for IT services and solutions.