通过分析通过各种客户交互和客户参与捕获的数据，创建客户如何与业务交互的设计。这些将通过各种渠道获得，例如客户满意度调查、反馈表、产品评论、针对性研究、观察性研究或客户研究之声。 Creating a design of how customers interact with the business by analyzing data captured through various customer interaction and customer involvement. These will be captured through various channels such as customer satisfaction surveys, feedback forms, product reviews, targeted studies, observational studies, or voice of customer research.